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Thread: Response Time?

  1. #1
    Registered User
    Join Date
    Mar 2010

    Response Time?

    How long does it usually take for customer service to respond to an email?



  2. #2
    TOM BIHN Crew (we work here) Darcy's Avatar
    Join Date
    May 2003
    The far west
    Hi Ferris,

    Usually we respond the same day, though it depends - we're closed on the weekends, so emails received Friday afternoon may not be responded to until Monday. Or, if there is a particularly complex or unusual question, it may take additional days to track down an answer.

    When did you send your email? You can, if you'd like, forward it to me - - and I can see if we actually received it and we can answer your question.
    Current Carry: Skookum Dog Citizen Canine, Founder's Briefcase, Synapse 19 (day hikes), Guide's Pack (longer day hikes), Yeoman Duffel (winter/emergency stuff for the car), Aeronaut 30 (travel), Night Flight Travel Duffel (camera bag), Moveable Feast + Shop Bags (food)

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