Hi Tom Bihn friends and fans. I’ve been reading a lot in the forums, online reviews, and am close to making my first Tom Bihn purchase shortly (holding out hope for a color combination that suits my fancy).
In particular, I’ve read many posts regarding the notorious zipper pulls that are $3. Tom himself has mentioned this on forum posts—that if you choose to clip off the metal pulls in order to have a true metal-free zipper pull, no more “lifetime guarantee”.
The tragic dilemma with the end user I see is this. Many folks enjoy the option of being able to replace metal pulls for cord pulls. Additionally, folks appreciate the consideration of less noise on their bags however do not want to void the lifetime guarantee that Tom Bihn offers. Many have creatively come up with smart-alecky solutions on dampening the noise of the zipper pulls by threading the metal pulls with cord, etc. so that the lifetime guarantee wouldn’t be voided. However, the aforementioned being a compromise, this is not a true cord zipper pull.
I notice that Tom Bihn is thoughtfully selective with material, design, and construction. I believe that’s one of the reasons why people choose these bags. Just an open question here, but has Tom Bihn considered using zipper pulls like these so that the end user can be selective with zipper pulls without jeopardizing the lifetime guarantee?