I don't think anyone is questioning the desire of TB to make quality bags, or the ability to execute.
But,
One of the key tenets of customer satisfaction is underpromise and overdeliver.
Expectation management is an art, and this thread is a fine example of fingerpainting.
(and really, how long does it take to perfect a diaper changing pad? At least a bag has moving parts)
But,
One of the key tenets of customer satisfaction is underpromise and overdeliver.
Expectation management is an art, and this thread is a fine example of fingerpainting.
(and really, how long does it take to perfect a diaper changing pad? At least a bag has moving parts)
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