First of all, i need to admit I'm a recent Tom Bihn convert--an addict. In the process of searching for the perfect bag, I've scoured many a "bag" company Web sites. And, one of the features I found most useful among all sites was a "input laptop dimensions" tool that then shows you the available bags to fit your specific laptop--without having to search for the specific make and model.
In my case, the IT department ordered an extended battery for my Dell laptop--which was not listed on the Tom Bihn Web site and made the laptop dimensions all wonky. Thankfully to Tom Bihn customer service I had a response to my e-mail sizing suggestion within 24 hours--thus starting the addiction.
All to say, for those that might be scouring the Web and debating which bag to choose, this type of tool might be helpful. That said, if folks just tried a Tom Bihn product they would be hooked. The company practices are amazing. The design and construction are impeccable. And, the customer service is enviable.
In my case, the IT department ordered an extended battery for my Dell laptop--which was not listed on the Tom Bihn Web site and made the laptop dimensions all wonky. Thankfully to Tom Bihn customer service I had a response to my e-mail sizing suggestion within 24 hours--thus starting the addiction.
All to say, for those that might be scouring the Web and debating which bag to choose, this type of tool might be helpful. That said, if folks just tried a Tom Bihn product they would be hooked. The company practices are amazing. The design and construction are impeccable. And, the customer service is enviable.
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