TB Anticipation Syndrome

[bb93fo57]

I like the idea of doing away with packing slip.

As for the stickers, they are nice but it is easy to accumulate far more than one could ever use. I love the idea of the previously-suggested bookmark.

If you stick with providing the stickers, though, perhaps a new graphic, smaller size, and a static cling (rather than adhesive) design?

Thanks for all that you do, TBCrew.

[bhall9123]

Dang I'll be getting my first TB bag Wednesday and was a little bit looking forward to a sticker to slap on my water bottle. But not a big deal. I do hate all the waste I get. I literally just opened a box from Chewy.com that was 12x10x3 with one bottle of shampoo and paper. And it could have come in the other box that came in yesterday.

I understand some people like the "presentation" ofa package but it's so wasteful.

[G42]

This has come up in the past...

One of the issues with making a lot of the smaller items discretionary is that it increases complexity. The amount of time to 'pick' an order and confirm it would go up. The opportunity cost of failure (ie, someone wants the cords or keystrap or sticker & TB misses it) is higher than the cost of the item. There's a sustainability impact to ship a missing item too... doesn't mean that there may not be creative alternatives, just some things to consider.

I'm happy to no longer have packing lists. Stickers are fun, but maybe just keep them for the big holiday release?
For all the extras that I have accumulated of stickers, keystraps, pulls, I just store them. If I sell or swap anything, I ask the person if they want some of the extras and throw them in the box.

I don't know if TB has an idea of the number of customers who buy once or infrequently vs the number of us (ahem) who have lots and lots of stuff and have accumulated extras...

[Chicagoan]

TB Anticipation Syndrome

Hoping I don’t beat a dead horse into glue, but I am glad to see the transition away from paper packing slips (totally redundant if you have an online account with Tom Bihn where you can reference your order history). For those without an account, simply saving your order and shipping confirmation emails will accomplish the same.

I only use as many pulls are required for the bag they came with, and my stickers sit stacked in a box unused. I always use the pulls. I never use the stickers. When I return items, I try to send the sticker back as well.

Included key straps are a divisive subject.

There are bags I could really use a key strap (S19, L15, HLT, anything I use as an EDC, etc.) and others - like the Monster Truck - where I don’t really need them.
Darcy, was there ever a time the company considered making the included accessories a la carte items which could be added to a bag purchase via the same type of drop down boxes used to upgrade purchases with Freudian Slips and Absolute Straps?

If I really needed a key strap, I would be more than willing to pay another five dollars and if I didn’t, it would be equally nice to save some money, too.


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[b1gsky]

Great idea! I also don't need the obligatory black key strap that comes with each bag... I have plenty of key straps.

[Walker]

. . .Maybe you could have an option to check if you’d rather skip the zip pulls and sticker Darcy.

I second this suggestion, Darcy. I also have a stack of TB stickers, lots of zip pulls, a few waist belts to return. Traveltech, thanks for the idea if returning them with a return. Why did I not think of that idea?

[Traveltech]

I’ve got a stack of stickers and bags of black zip pulls set aside for when (if) I have a return to send. Maybe you could have an option to check if you’d rather skip the zip pulls and sticker Darcy. Thanks for all you do to try to be environmentally responsible.

[Artdime]

And... we actually ran out (or are about to run out) of the stickers! We *were* thinking of a new sticker design, but along the lines of reducing paper/waste (part of our environmental goals) we're thinking we could ask one of the talented artists we work with to come up with some original art that would be included as a download link in the order confirmation receipt. You'd be able to download the art and use it as a desktop background or even print it out if you'd like. What do you guys think?

That's a pretty innovative idea - but I have to say that I quite like the stickers and would prefer them to stay. A new design would be cool, though.

[bunchgrass]

I dislike the stickers. My husband has been dealing with kidney stones for years and for him the going is not good and is often quite painful. I have spent much time in waiting areas with my Tom Bihn bag of choice while he has undergone various kidney stone procedures.
Eco-friendly bookmarks with an outdoors, environmental quote would be a welcome change. Thank you @Surreale for the suggestion

[Surrealle]

Darcy I like the stickers, mainly because I get a kick out of seeing which color I got this time. I wouldn't mind getting something else instead (maybe a bookmark from an eco-friendly material?) but would prefer whatever it is to be tangible rather than digital because the surprise is part of the fun.

[Wanderlust77]

We realized that we could save paper and speed up our shipping process by forgoing the printed receipt, given that everyone gets an email confirmation of what they ordered If that prompts any questions/concerns for anyone reading this, always feel free to [email protected]

And... we actually ran out (or are about to run out) of the stickers! We *were* thinking of a new sticker design, but along the lines of reducing paper/waste (part of our environmental goals) we're thinking we could ask one of the talented artists we work with to come up with some original art that would be included as a download link in the order confirmation receipt. You'd be able to download the art and use it as a desktop background or even print it out if you'd like. What do you guys think?

I like both of those ideas, Darcy! Less paper waste and some new art to see & download

[Shortie]

We realized that we could save paper and speed up our shipping process by forgoing the printed receipt, given that everyone gets an email confirmation of what they ordered If that prompts any questions/concerns for anyone reading this, always feel free to [email protected]

And... we actually ran out (or are about to run out) of the stickers! We *were* thinking of a new sticker design, but along the lines of reducing paper/waste (part of our environmental goals) we're thinking we could ask one of the talented artists we work with to come up with some original art that would be included as a download link in the order confirmation receipt. You'd be able to download the art and use it as a desktop background or even print it out if you'd like. What do you guys think?

I think this is a great idea; customize your TB experience to suit you. Personally I really don't like paper receipts and only need one sticker (which I already have.)

[Darcy]

I received two bags yesterday in a box. But no "The Going is Good" sticker nor a packing list. Just the bags in the box, nothing else. Did they stop sending stickers? What about a packing list? Not that I don't have enough stickers already, just curious.

We realized that we could save paper and speed up our shipping process by forgoing the printed receipt, given that everyone gets an email confirmation of what they ordered If that prompts any questions/concerns for anyone reading this, always feel free to [email protected]

And... we actually ran out (or are about to run out) of the stickers! We *were* thinking of a new sticker design, but along the lines of reducing paper/waste (part of our environmental goals) we're thinking we could ask one of the talented artists we work with to come up with some original art that would be included as a download link in the order confirmation receipt. You'd be able to download the art and use it as a desktop background or even print it out if you'd like. What do you guys think?

[gadgets]

I received two bags yesterday in a box. But no "The Going is Good" sticker nor a packing list. Just the bags in the box, nothing else. Did they stop sending stickers? What about a packing list? Not that I don't have enough stickers already, just curious.

[Chicagoan]

TB Anticipation Syndrome

My latest haul finally came in the mail today! Pictured are a Monster Truck, Everyday Cubelet, Mini Halcyon Organizer Pouch and an 8” Snaphook/O-Ring Key Strap.



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