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    Hi all---new to TB and the forums. I started out looking for a new backpack and ended up ordering a bunch of stuff in addition to a Synik 30. For orders of several pre-order items, does it sometimes happen that one item is ready much earlier than others? For example, if my backpack is ready but Side Kick is not, would I have to wait? Or would I even know when some of the items are ready? TIA,

    Chris
    laokai
    Registered User
    Last edited by laokai; 02-03-2021, 07:01 PM.

    Comment


      Originally posted by laokai View Post
      Hi all---new to TB and the forums. I started out looking for a new backpack and ended up ordering a bunch of stuff in addition to a Synik 30. For orders of several pre-order items, does it sometimes happen that one item is ready much earlier than others? For example, if my backpack is ready but Side Kick is not, would I have to wait? Or would I even know when some of the items are ready? TIA,

      Chris
      Hi Chris and welcome to the Forums!

      What colour Synik did you pic?

      The Pre-Order FAQ is here

      To the best of my understanding, all the pre-order items you have would ship at once, unless you have an order confirmation that has items that say 'ships late April' and others that say 'ships mid-May' in which case you'd probably have the option to ship the April ones once they're ready and then ship the May ones when they are ready, but that would be two shipping charges.

      There is a possibility that you could get something early if your order was randomly selected to receive a Pre Production Batch bag (more info in the FAQ) but I don't know if that applies if you have multiple things in your order.

      This is also the biggest Pre-Order that TB has apparently done, so maybe things may pan out differently. We can ask
      Darcy
      TOM BIHN Crew (we work here)
      Darcy to chime in when she has a moment - see if anything has changed.
      I like all the blues and greys...and all the happy citrus colours too! My search unicorn is the Sapphire Dyneema original Small Shop Bag...

      Comment


        Thanks for your reply! I guess I was thinking about a statement in the email that TB sent announcing the pre-order jamboree: Our estimated shipping date is late April, though the majority of orders will ship much sooner than that. I had assumed that they wouldn't be making the orders one-by-one (ie, "now let's make all that stuff that Chris ordered...") but instead that they would make a bunch of each bag type at a time. But I really have no idea, and in the end I'll get stuff when I get it. So no biggie, but I'll just have to keep toting around my beat up old backpack until my Synik 30 in deep blue/coyote arrives. Thanks again,

        Chris

        Comment


          Originally posted by laokai View Post
          Thanks for your reply! I guess I was thinking about a statement in the email that TB sent announcing the pre-order jamboree: Our estimated shipping date is late April, though the majority of orders will ship much sooner than that. I had assumed that they wouldn't be making the orders one-by-one (ie, "now let's make all that stuff that Chris ordered...") but instead that they would make a bunch of each bag type at a time. But I really have no idea, and in the end I'll get stuff when I get it. So no biggie, but I'll just have to keep toting around my beat up old backpack until my Synik 30 in deep blue/coyote arrives. Thanks again,

          Chris
          Hi Chris,

          The general experience over the years has been that they give conservative estimates on preorders, because they would rather have some leeway for error. That being said, there have been the uncertainties of CoVid-19 imposed restrictions (hopefully, no new or unknown stoppers) and the fact that they’ve set up this large preorder so that lots of different products are all being worked on at the same time. Customer support is terrific, so you should feel free to get in touch with them if you need to get specific items earlier, or just want an update overview.

          And welcome to the forums!

          moriond

          Comment


            Haha, I did the same thing! Had already placed my order but panicked upon seeing what AHesting said above - re: FOMO on the Seapine Pickup Truck! (I went with a Seapine Monster. Will call it Seymour. Or is it Sigmund?) I just love the recycled 630 fabric!!

            Plus I still regret not getting a Medium Yeoman. YOPO (instead of YOLO) = Yes Of course Pre-Order

            As G42 said: DO NOT READ IF YOU DO NOT WANT TO BE TEMPTED!!

            Originally posted by kjquilts View Post
            Maybe they were just switching description to Ships Mid May ...... lol it is your fault I just ordered a Deep Blue Pickup Truck. Was not going to order one because I already have Aubergine, Black and Burnt Orange but when you said they were sold out my first thought was I should have ordered the deep blue when I was looking at them earlier today so when it was still available of course I had to order one.

            Earlier I pre-ordered my first Side Kick (black halcyon and island) and a Tidal Everyday Cubelet. Actually first I mistakenly pre-ordered an Aubergine SK and the Tidal EC but then made correct pre-order and Cody was nice enough to cancel my first pre-order.

            Comment


              Originally posted by laokai View Post
              Hi all---new to TB and the forums. I started out looking for a new backpack and ended up ordering a bunch of stuff in addition to a Synik 30. For orders of several pre-order items, does it sometimes happen that one item is ready much earlier than others? For example, if my backpack is ready but Side Kick is not, would I have to wait? Or would I even know when some of the items are ready? TIA,
              Good question. We actually cut and started production on some of the bags offered for pre-order about two weeks ago with the goal of getting a head-start on production. That head start will, we think, in most cases allow us to shuffle things so that one order with multiple items can ship complete sooner rather than later. In other words: things would line up so that you wouldn't have to wait more than a few days for that Side Kick to be ready if your Synik is ready.
              Have a question? @Darcy (to make sure I see it)

              Current carry: testing new potential materials in the form of Original Large Shop Bags.

              Comment


                Originally posted by pammy View Post
                +100 on this. I couldn’t agree more. Today’s preorder was the exact opposite experience than I had during the last debut. In fact, I couldn’t sleep last night thinking about this preorder since I was stressed out about ordering my beloved 200d halcyon Side Effects. I think I would have been all right not getting anything else on my list, but I’ve been waiting years for those SEs. So to the entire TB team, thank you so much for making today such a positive ordering experience.
                Originally posted by BigBadD View Post
                Just want to say a big thank you TB for the relaxing pre-order and good range of products, compared to chaos and often dissatisfaction of previous launches. Thanks for listening. Seems much fairer and manageable.
                Thank you (and everyone else who shared) this feedback. From our vantage point, and based on what folks have been telling us, this pre-order/debut/drop-whatever-the-current-term-is worked better for everyone. Here at TB, it also felt really good.

                We're going to challenge ourselves to handle releases in this way whenever we can. There may be some exceptions: for example, there's a design of Tom's that recycles a certain material.... but we thought of recycling that material a bit late in the game and only have a small-ish quantity of it! But we still want to share what we've come up with with all of you. So, that's an example of an item that could sell out very quick and that we wouldn't be able to make more of for a while. We'd also still like to debut something on the Monday after Thanksgiving, and the timeline isn't long enough for that to be a pre-order. I know I am not the only one who enjoys a little holiday shopping and likes to buy from my favorite small or unique businesses on that day.

                Mostly, though, this pre-order served as an example of how we'd like things to work in the future.
                Have a question? @Darcy (to make sure I see it)

                Current carry: testing new potential materials in the form of Original Large Shop Bags.

                Comment


                  Kudos to the TB team for taking the forum members' comments to heart, and coming up with a great win/win solution!

                  Now, about our business consultancy fee .....

                  Comment


                    I couldn’t decide between the paragon aubergine guides edition and the paragon taiga, so I ordered both, something I rarely do. Usually I just try one at a time, but I was afraid neither would be available later on. I also ordered a uv side effect and a monster truck in aubergine. Now is the time I try my best not to continually add on accessories whilst waiting ever so patiently.


                    Sent from my iPhone using Tapatalk
                    "Not all who wander are lost"
                    "Love people, use things, because the opposite never works" - The Minimalists
                    Synapse 25 in Olive, Aubergine Side Effect, UV A30 PCBP, Sitka PCSB

                    Comment


                      Originally posted by b1gsky View Post
                      So did you order one? I don’t know, my first SE was ballistic, the 200d might be different enough. But the thing is, I’m not sure it would get used as a bag in bag organization much because my favourite bags are the Café bags and something like the EC makes more sense in there than the horizontal SE. And even my EC gets used mostly as a bag on its own. But I don’t really need another EC or PCSB either...
                      I use my SE as a larger all fabric 3doc. It replaced my snake charmer as it has more useful (for me) attachment points.


                      Sent from my iPhone using Tapatalk
                      "Not all who wander are lost"
                      "Love people, use things, because the opposite never works" - The Minimalists
                      Synapse 25 in Olive, Aubergine Side Effect, UV A30 PCBP, Sitka PCSB

                      Comment


                        Originally posted by Darcy View Post
                        Good question. We actually cut and started production on some of the bags offered for pre-order about two weeks ago with the goal of getting a head-start on production. That head start will, we think, in most cases allow us to shuffle things so that one order with multiple items can ship complete sooner rather than later. In other words: things would line up so that you wouldn't have to wait more than a few days for that Side Kick to be ready if your Synik is ready.
                        Darcy
                        TOM BIHN Crew (we work here)
                        Darcy, thanks so much for your very helpful reply!

                        Comment


                          Originally posted by Darcy View Post
                          Thank you (and everyone else who shared) this feedback. From our vantage point, and based on what folks have been telling us, this pre-order/debut/drop-whatever-the-current-term-is worked better for everyone. Here at TB, it also felt really good.

                          We're going to challenge ourselves to handle releases in this way whenever we can. There may be some exceptions: for example, there's a design of Tom's that recycles a certain material.... but we thought of recycling that material a bit late in the game and only have a small-ish quantity of it! But we still want to share what we've come up with with all of you. So, that's an example of an item that could sell out very quick and that we wouldn't be able to make more of for a while. We'd also still like to debut something on the Monday after Thanksgiving, and the timeline isn't long enough for that to be a pre-order. I know I am not the only one who enjoys a little holiday shopping and likes to buy from my favorite small or unique businesses on that day.

                          Mostly, though, this pre-order served as an example of how we'd like things to work in the future.
                          I love the pre-order setup, it is much more relaxed than the "hope my favorite items don't sell out, check the clock, get the cc ready, pounding heart" events.

                          I hope the PCSB new fabric in deep blue is coming back for at least, another time.

                          I would love for Acuity to become a regular color, replacing Island which I never warmed up to, despite the fact that I love blues.

                          Comment


                            I also really enjoyed the pre order experience. I was able to order while on a quick bathroom break at work lol my order went through at 10:01ET so I would call that a success. My biggest concern was that the website would be slow but no problems at all!


                            Sent from my iPhone using Tapatalk

                            Comment


                              I love that the extended pre-order period is so much less stressful. The only potential negative side effect (no pun intended) is my self control has been seriously challenged as the temptation factor of add-ons is quite intense given the longer contemplation period. For example, I placed an order for a black/solaris Paragon, but I keep eyeing the Taiga one. That is a personal issue though, and I am grateful for the opportunity to make choices in a more leisurely fashion. Must hold the line...
                              "Do one thing every day that scares you." - Eleanor Roosevelt
                              "Life moves pretty fast. If you don't stop and look around once in a while, you could miss it." -Ferris Bueller

                              Comment


                                Originally posted by NWhikergal View Post
                                I love that the extended pre-order period is so much less stressful. The only potential negative side effect (no pun intended) is my self control has been seriously challenged as the temptation factor of add-ons is quite intense given the longer contemplation period. For example, I placed an order for a black/solaris Paragon, but I keep eyeing the Taiga one. That is a personal issue though, and I am grateful for the opportunity to make choices in a more leisurely fashion. Must hold the line...
                                I believe pre-orders were available before many joined the forum, but, it had to be put on hold due to, I think, software limitations.

                                I am extremely grateful to The Crew, for bringing back the pre-orders setup. This way, I can plan between wants (all the bags, in my favorite colors) and needs (I have been a Tom Bihn Inc customer since 2006, so I have quite a collection, already, but the most versatile accessories can always find a place)

                                Darcy
                                TOM BIHN Crew (we work here)
                                Darcy, will more colors of the Zippered Shop Bags be produced in 2021 as well?

                                With the pandemic, everything used outdoors has zippers, well except masks and hats.
                                backpack
                                Forum Member
                                Last edited by backpack; 02-05-2021, 02:08 PM.

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