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  • xenicon
    replied
    postal

    any postal system that relies on bicycles for most urban deliveries is one that has a sensible supply chain. Plus, english is second language for most danes since 3rd grade. Translation not a factor.

    Leave a comment:


  • Cobos
    replied
    You sure might want a weatherproof bag in Oslo or even worse Bergen. But that Denmark has a first rate postal service was news to me, I've never heard anyone say something like that. But on the other hand I've never heard anyone say anything bad about them either.
    Do tell us if you launch your products somewhere in Europe, nothing would be better than saving on ease of order and shipping costs and time.

    Cobos

    Leave a comment:


  • Nicole
    replied
    That's an interesting suggestion! I just wanted to say thanks for filling out the survey to everyone who has so far! We at Tom Bihn are still discussing the option of opening a retail location, or using some other means of distribution, to unleash our product on the masses outside of the United States!

    Leave a comment:


  • xenicon
    replied
    not odd at all

    Postal systems of Denmark and Germany first rate and unlike the Med where you may not need a rugged weatherproof bag- you do in Berlin and Copenhagen.
    I can't imagine arguing with a customs inspector in Paris. Ouf!
    London? might as well be Brooklyn.

    Leave a comment:


  • Cobos
    replied
    Xenicon: If I may be so bold as to ask, why do you want a retail store in Berlin or Copenhagen. I'm curious since it seems like such an odd suggestion, seeing as you live in US yourself ?

    Cobos

    Edit: Evil typo go away!

    Leave a comment:


  • xenicon
    replied
    survey

    I am: MALE, FEMALE

    Age: 36-45,
    Country of Residence: usa

    1)How often do you purchase products online? (Please select one.)
    3-5 times a month

    2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
    2 times

    3) How often do you make purchases online that will be shipped to you from outside your home
    country? (Please select one.)
    1-2 times a month

    4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
    No

    5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
    Yes

    6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
    Yes

    7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
    I have no deterrents
    (few European merchants have even heard of a returns policy)

    8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
    On orders up to $30 in product
    10%
    On orders up to $70 in product
    15%
    On orders up to $100 in product
    20%
    On orders up to $150 in product
    20%
    On orders up to $250 in product
    20%
    On orders of $250 or more in product
    15%
    9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs?
    No

    10)Have you purchased a Tom Bihn product before? (Please select one.)
    Yes

    11)If yes, was the purchase made online? (Please select one.)
    Yes

    12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
    Indifferent

    13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)

    Other? design

    14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
    Indifferent

    15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
    Yes

    16)If yes, where would you like the store to be located?
    Copenhagen/Berlin

    Leave a comment:


  • Phil
    replied
    I am: MALE, FEMALE MALE

    Age: 18-25, 26-35, 36-45, 46-55, 56+ 36-45

    Country of Residence: US

    1)How often do you purchase products online? (Please select one.)
    3-5 times a month

    2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.) 1 time

    3) How often do you make purchases online that will be shipped to you from outside your home
    country? (Please select one.)
    0 times a month

    4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.) Indifferent

    5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.) Indifferent

    6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.) Indifferent

    7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)

    Shipping Costs
    Inability to see product first hand

    8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
    On orders up to $30 in product - $10
    On orders up to $70 in product - $10
    On orders up to $100 in product - $20
    On orders up to $150 in product - $20
    On orders up to $250 in product - $30
    On orders of $250 or more in product - $30

    9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.) No

    10)Have you purchased a Tom Bihn product before? (Please select one.) No (about to)

    11)If yes, was the purchase made online? (Please select one.)
    N/A

    12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.) Yes

    13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)

    Inability to see product first hand

    14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.) Yes

    15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.) Indifferent

    16)If yes, where would you like the store to be located? N/A

    Leave a comment:


  • bshort
    replied
    Demographic information

    I am: MALE, FEMALE

    Male

    Age: 18-25, 26-35, 36-45, 46-55, 56+

    26-35

    Country of Residence:

    USA

    1)How often do you purchase products online? (Please select one.)
    0-2 times a month, 3-5 times a month, 5 or more times a month

    5 or more times a month

    2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)

    Usually 0 times, once as many as 2 times.

    3) How often do you make purchases online that will be shipped to you from outside your home
    country? (Please select one.)


    1 time a month

    4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
    Yes

    5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
    Yes

    6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
    Yes

    7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
    Shipping Costs
    Taxes, customs, and border fees
    Inability to see product first hand

    8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
    On orders up to $30 in product
    20%

    On orders up to $70 in product
    20%

    On orders up to $100 in product
    25%

    On orders up to $150 in product
    25%

    On orders up to $250 in product
    15%

    On orders of $250 or more in product
    10%

    9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
    Yes

    10)Have you purchased a Tom Bihn product before? (Please select one.)
    Yes

    11)If yes, was the purchase made online? (Please select one.)
    Yes

    12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
    Yes

    13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)

    14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
    Yes

    15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
    Indifferent

    16)If yes, where would you like the store to be located?[/QUOTE]

    Leave a comment:


  • SunWolf
    replied
    Originally posted by Nicole
    Hey Wladimir! I sent you an email about this, my email address is included but you can simply just reply to it to send me your answers to the questionnaire. I appreciate you filling this out and I'm sorry it's caused you so much trouble!
    Hi Nicole, you got my answers in the meantime. It would be great if you would open a shop within the European Union, so that tax etc. would not be a problem when mail ordering.

    Have a nice summer,
    Wladimir

    Leave a comment:


  • Nicole
    replied
    Hey Wladimir! I sent you an email about this, my email address is included but you can simply just reply to it to send me your answers to the questionnaire. I appreciate you filling this out and I'm sorry it's caused you so much trouble!

    Leave a comment:


  • SunWolf
    replied
    Originally posted by Nicole
    (Probably the easiest way to get your replies to me is to reply to this post and put your answers in the reply, but I have also attached the questionnaire as a word document to this file, which you could download, fill out and then repost or email to me at the address above.)
    Nicole,

    I just noticed the questionnaire. I did not find the word document; did I miss it or did you forget to inlude?

    Wladimir

    Leave a comment:


  • leefc
    replied
    leefc

    Originally posted by Nicole
    Hi to all Tom Bihn fans and customers!
    My name is Nicole and I've been with Tom Bihn for almost two years now, working at the Seattle Store location. Recently I have been working on a project to determine the need and likely success of opening a Tom Bihn retail location somewhere outside of the United States. I have devised the following survey which will help address some of the issues which we must struggle with when deciding whether or not to go abroad. If you could take the time to fill this out (particularly non U.S. residents, but U.S. residents please feel free to fill it out as well!) your time and effort will be greatly appreciated! Also, don't hesitate to get in contact with me via my email address ([email protected]n.com) if you have any additional questions/comments/concerns or suggestions!
    Thanks!
    Nicole

    (Probably the easiest way to get your replies to me is to reply to this post and put your answers in the reply, but I have also attached the questionnaire as a word document to this file, which you could download, fill out and then repost or email to me at the address above.)
    Demographic information

    I am: MALE, FEMALE

    Male

    Age: 18-25, 26-35, 36-45, 46-55, 56+

    26-35

    Country of Residence:

    USA

    1)How often do you purchase products online? (Please select one.)
    0-2 times a month, 3-5 times a month, 5 or more times a month

    0-2 times a month

    2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
    0 times, 1 time, 2 times, 3 times, 4 or more times

    2 times,

    3) How often do you make purchases online that will be shipped to you from outside your home
    country? (Please select one.)

    0 times a month, 1-2 times a month, 3 or more times

    1-2 times a month

    4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
    Yes, No, Indifferent

    Yes

    5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
    Yes, No, Indifferent

    Yes

    6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
    Yes, No, Indifferent

    Indifferent

    7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
    I have no deterrents
    Shipping Costs
    Taxes, customs, and border fees
    Hesitant to use credit card online
    Inability to see product first hand
    Other? (please explain)

    Inability to see product first hand

    8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
    On orders up to $30 in product

    20%

    On orders up to $70 in product

    20%

    On orders up to $100 in product

    20%

    On orders up to $150 in product

    10%

    On orders up to $250 in product

    10%

    On orders of $250 or more in product

    10%

    9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
    Yes, No, Indifferent

    No

    10)Have you purchased a Tom Bihn product before? (Please select one.)
    Yes, No

    No

    11)If yes, was the purchase made online? (Please select one.)
    Yes, No

    12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
    Yes, No, Indifferent

    13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)
    Price
    Shipping Costs
    Taxes, customs and border fees
    Inability to see product first hand
    Hesitant to use credit card online
    Products do not meet my needs
    Other? (please explain)

    Inability to see product first hand
    Other, somewhat overpriced for not being able to see first hand and relative to competition

    14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
    Yes, No, Indifferent

    Yes

    15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
    Yes, No, Indifferent

    Indifferent

    16)If yes, where would you like the store to be located?

    Leave a comment:


  • Nicole
    replied
    Thanks~!

    Thanks for posting your response! The information is really useful when looking at how to best service our online customers!

    Leave a comment:


  • l3gray
    replied
    Originally posted by Nicole
    Demographic information

    I am: MALE, FEMALE
    Age: 18-25, 26-35, 36-45, 46-55, 56+
    Female, 26-35
    Originally posted by Nicole
    Country of Residence:
    USA
    Originally posted by Nicole
    1)How often do you purchase products online? (Please select one.)
    0-2 times a month, 3-5 times a month, 5 or more times a month
    3-5 times a month
    Originally posted by Nicole
    2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
    0 times, 1 time, 2 times, 3 times, 4 or more times
    1 time
    Originally posted by Nicole
    3) How often do you make purchases online that will be shipped to you from outside your home
    country? (Please select one.)

    0 times a month, 1-2 times a month, 3 or more times
    1-2 times a month
    Originally posted by Nicole
    4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
    Yes, No, Indifferent
    No
    Originally posted by Nicole
    5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
    Yes, No, Indifferent
    Yes
    Originally posted by Nicole
    6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
    Yes, No, Indifferent
    Indifferent
    Originally posted by Nicole
    7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
    I have no deterrents
    Shipping Costs
    Taxes, customs, and border fees
    Hesitant to use credit card online
    Inability to see product first hand
    Other? (please explain)
    Shipping Costs (Alaska has high shipping costs, and generally people refuse to mail to us)
    Originally posted by Nicole
    8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
    On orders up to $30 in product

    On orders up to $70 in product

    On orders up to $100 in product

    On orders up to $150 in product

    On orders up to $250 in product

    On orders of $250 or more in product

    9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
    Yes, No, Indifferent
    Indifferent
    Originally posted by Nicole

    10)Have you purchased a Tom Bihn product before? (Please select one.)
    Yes, No
    Yes
    Originally posted by Nicole

    11)If yes, was the purchase made online? (Please select one.)
    Yes, No
    Yes
    Originally posted by Nicole
    12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
    Yes, No, Indifferent
    No, you all have marvelous specs online, it helps me decide.
    Originally posted by Nicole

    13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)
    Price
    Shipping Costs
    Taxes, customs and border fees
    Inability to see product first hand
    Hesitant to use credit card online
    Products do not meet my needs
    Other? (please explain)

    14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
    Yes, No, Indifferent
    Yes
    Originally posted by Nicole

    15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
    Yes, No, Indifferent

    16)If yes, where would you like the store to be located?
    Indifferent

    Leave a comment:


  • Nicole
    replied
    Thanks for the Replies so far

    Thanks to everyone who's posted or sent me a reply to the questionnaire so far! I can still use many more responses though, so if you get an itching to kill a few minutes for a good cause don't hesitate to fill it out!

    Thanks!

    Nicole

    Leave a comment:

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