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    Questionnaire

    Hi to all Tom Bihn fans and customers!
    My name is Nicole and I've been with Tom Bihn for almost two years now, working at the Seattle Store location. Recently I have been working on a project to determine the need and likely success of opening a Tom Bihn retail location somewhere outside of the United States. I have devised the following survey which will help address some of the issues which we must struggle with when deciding whether or not to go abroad. If you could take the time to fill this out (particularly non U.S. residents, but U.S. residents please feel free to fill it out as well!) your time and effort will be greatly appreciated! Also, don't hesitate to get in contact with me via my email address ([email protected]) if you have any additional questions/comments/concerns or suggestions!
    Thanks!
    Nicole

    (Probably the easiest way to get your replies to me is to reply to this post and put your answers in the reply, but I have also attached the questionnaire as a word document to this file, which you could download, fill out and then repost or email to me at the address above.)


    Demographic information

    I am: MALE, FEMALE

    Age: 18-25, 26-35, 36-45, 46-55, 56+

    Country of Residence:

    1)How often do you purchase products online? (Please select one.)
    0-2 times a month, 3-5 times a month, 5 or more times a month

    2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
    0 times, 1 time, 2 times, 3 times, 4 or more times

    3) How often do you make purchases online that will be shipped to you from outside your home
    country? (Please select one.)

    0 times a month, 1-2 times a month, 3 or more times

    4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
    Yes, No, Indifferent

    5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
    Yes, No, Indifferent

    6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
    Yes, No, Indifferent

    7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
    I have no deterrents
    Shipping Costs
    Taxes, customs, and border fees
    Hesitant to use credit card online
    Inability to see product first hand
    Other? (please explain)

    8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
    On orders up to $30 in product

    On orders up to $70 in product

    On orders up to $100 in product

    On orders up to $150 in product

    On orders up to $250 in product

    On orders of $250 or more in product

    9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
    Yes, No, Indifferent

    10)Have you purchased a Tom Bihn product before? (Please select one.)
    Yes, No

    11)If yes, was the purchase made online? (Please select one.)
    Yes, No

    12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
    Yes, No, Indifferent

    13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)
    Price
    Shipping Costs
    Taxes, customs and border fees
    Inability to see product first hand
    Hesitant to use credit card online
    Products do not meet my needs
    Other? (please explain)

    14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
    Yes, No, Indifferent

    15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
    Yes, No, Indifferent

    16)If yes, where would you like the store to be located?
    Last edited by Darcy; 03-15-2005, 03:48 PM.

    #2
    Re: Questionnaire

    Originally posted by Nicole
    Hi to all Tom Bihn fans and customers!
    My name is Nicole and I've been with Tom Bihn for almost two years now, working at the Seattle Store location. Recently I have been working on a project to determine the need and likely success of opening a Tom Bihn retail location somewhere outside of the United States. I have devised the following survey which will help address some of the issues which we must struggle with when deciding whether or not to go abroad. If you could take the time to fill this out (particularly non U.S. residents, but U.S. residents please feel free to fill it out as well!) your time and effort will be greatly appreciated! Also, don't hesitate to get in contact with me via my email address ([email protected]) if you have any additional questions/comments/concerns or suggestions!
    Thanks!
    Nicole

    (Probably the easiest way to get your replies to me is to reply to this post and put your answers in the reply, but I have also attached the questionnaire as a word document to this file, which you could download, fill out and then repost or email to me at the address above.)


    Demographic information

    I am: MALE, FEMALE

    Male
    Age: 18-25, 26-35, 36-45, 46-55, 56+
    26-35

    Country of Residence:
    Norway
    1)How often do you purchase products online? (Please select one.)
    0-2 times a month, 3-5 times a month, 5 or more times a month
    0-2 times a month
    2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
    0 times, 1 time, 2 times, 3 times, 4 or more times
    1 time
    3) How often do you make purchases online that will be shipped to you from outside your home
    country? (Please select one.)

    0 times a month, 1-2 times a month, 3 or more times
    1-2 times a month
    4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
    Yes, No, Indifferent
    Yes
    5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
    Yes, No, Indifferent
    No
    6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
    Yes, No, Indifferent
    Indifferent
    7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
    I have no deterrents
    Shipping Costs
    Taxes, customs, and border fees
    Hesitant to use credit card online
    Inability to see product first hand
    Other? (please explain)
    Shipping costs and delay of delivery compared to retail shop.
    Customs and border fees and delays in case of international purchases.
    8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
    On orders up to $30 in product

    On orders up to $70 in product

    On orders up to $100 in product

    On orders up to $150 in product

    On orders up to $250 in product

    On orders of $250 or more in product
    No more than 20% on any purchases preferably, which generally rules out the smaller purchases.
    9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
    Yes, No, Indifferent
    Yes
    10)Have you purchased a Tom Bihn product before? (Please select one.)
    Yes, No
    Yes
    11)If yes, was the purchase made online? (Please select one.)
    Yes, No
    Yes
    12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
    Yes, No, Indifferent
    If the alternative was international shipping probably yes.
    13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)
    Price
    Shipping Costs
    Taxes, customs and border fees
    Inability to see product first hand
    Hesitant to use credit card online
    Products do not meet my needs
    Other? (please explain)

    14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
    Yes, No, Indifferent
    Probably yes.
    15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
    Yes, No, Indifferent
    Yes
    16)If yes, where would you like the store to be located?
    Norway
    If you are not part of the solution you are part of the precipitate!

    Comment


      #3
      I am: FEMALE

      Age: 18-25

      Country of Residence: Canada

      1) 3-5 times a month

      2) 0 times

      3) 1-2 times a month (Approximately, more like 1-2 times per 3 months)

      4) Yes

      5) Yes

      6) Indifferent

      7) Shipping Costs
      Taxes, customs, and border fees
      Other: Shipping Times

      8) Anything over 15% is high

      9) No

      10) Yes

      11) Yes

      12) Yes

      13) n/a

      14) Yes

      15) Yes! Yes! Yes!

      16) Toronto!

      Comment


        #4
        Thanks for the Replies so far

        Thanks to everyone who's posted or sent me a reply to the questionnaire so far! I can still use many more responses though, so if you get an itching to kill a few minutes for a good cause don't hesitate to fill it out!

        Thanks!

        Nicole

        Comment


          #5
          Originally posted by Nicole
          Demographic information

          I am: MALE, FEMALE
          Age: 18-25, 26-35, 36-45, 46-55, 56+
          Female, 26-35
          Originally posted by Nicole
          Country of Residence:
          USA
          Originally posted by Nicole
          1)How often do you purchase products online? (Please select one.)
          0-2 times a month, 3-5 times a month, 5 or more times a month
          3-5 times a month
          Originally posted by Nicole
          2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
          0 times, 1 time, 2 times, 3 times, 4 or more times
          1 time
          Originally posted by Nicole
          3) How often do you make purchases online that will be shipped to you from outside your home
          country? (Please select one.)

          0 times a month, 1-2 times a month, 3 or more times
          1-2 times a month
          Originally posted by Nicole
          4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
          Yes, No, Indifferent
          No
          Originally posted by Nicole
          5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
          Yes, No, Indifferent
          Yes
          Originally posted by Nicole
          6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
          Yes, No, Indifferent
          Indifferent
          Originally posted by Nicole
          7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
          I have no deterrents
          Shipping Costs
          Taxes, customs, and border fees
          Hesitant to use credit card online
          Inability to see product first hand
          Other? (please explain)
          Shipping Costs (Alaska has high shipping costs, and generally people refuse to mail to us)
          Originally posted by Nicole
          8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
          On orders up to $30 in product

          On orders up to $70 in product

          On orders up to $100 in product

          On orders up to $150 in product

          On orders up to $250 in product

          On orders of $250 or more in product

          9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
          Yes, No, Indifferent
          Indifferent
          Originally posted by Nicole

          10)Have you purchased a Tom Bihn product before? (Please select one.)
          Yes, No
          Yes
          Originally posted by Nicole

          11)If yes, was the purchase made online? (Please select one.)
          Yes, No
          Yes
          Originally posted by Nicole
          12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
          Yes, No, Indifferent
          No, you all have marvelous specs online, it helps me decide.
          Originally posted by Nicole

          13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)
          Price
          Shipping Costs
          Taxes, customs and border fees
          Inability to see product first hand
          Hesitant to use credit card online
          Products do not meet my needs
          Other? (please explain)

          14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
          Yes, No, Indifferent
          Yes
          Originally posted by Nicole

          15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
          Yes, No, Indifferent

          16)If yes, where would you like the store to be located?
          Indifferent
          1 {Grape Buzz} 1 {Crimson Smart Alec w/Freudian Slip}
          1 {Mocha medium Cafe Bag w/optional waist straps}
          1 {Steel/Wasabi ID bag w/horizontal Wasabi brain cell}
          3 {organizer pouches} and one Aeronaut on order. Sig's getting so big I'm considering removing it.

          Comment


            #6
            Thanks~!

            Thanks for posting your response! The information is really useful when looking at how to best service our online customers!

            Comment


              #7
              leefc

              Originally posted by Nicole
              Hi to all Tom Bihn fans and customers!
              My name is Nicole and I've been with Tom Bihn for almost two years now, working at the Seattle Store location. Recently I have been working on a project to determine the need and likely success of opening a Tom Bihn retail location somewhere outside of the United States. I have devised the following survey which will help address some of the issues which we must struggle with when deciding whether or not to go abroad. If you could take the time to fill this out (particularly non U.S. residents, but U.S. residents please feel free to fill it out as well!) your time and effort will be greatly appreciated! Also, don't hesitate to get in contact with me via my email address ([email protected]) if you have any additional questions/comments/concerns or suggestions!
              Thanks!
              Nicole

              (Probably the easiest way to get your replies to me is to reply to this post and put your answers in the reply, but I have also attached the questionnaire as a word document to this file, which you could download, fill out and then repost or email to me at the address above.)
              Demographic information

              I am: MALE, FEMALE

              Male

              Age: 18-25, 26-35, 36-45, 46-55, 56+

              26-35

              Country of Residence:

              USA

              1)How often do you purchase products online? (Please select one.)
              0-2 times a month, 3-5 times a month, 5 or more times a month

              0-2 times a month

              2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
              0 times, 1 time, 2 times, 3 times, 4 or more times

              2 times,

              3) How often do you make purchases online that will be shipped to you from outside your home
              country? (Please select one.)

              0 times a month, 1-2 times a month, 3 or more times

              1-2 times a month

              4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
              Yes, No, Indifferent

              Yes

              5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
              Yes, No, Indifferent

              Yes

              6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
              Yes, No, Indifferent

              Indifferent

              7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
              I have no deterrents
              Shipping Costs
              Taxes, customs, and border fees
              Hesitant to use credit card online
              Inability to see product first hand
              Other? (please explain)

              Inability to see product first hand

              8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
              On orders up to $30 in product

              20%

              On orders up to $70 in product

              20%

              On orders up to $100 in product

              20%

              On orders up to $150 in product

              10%

              On orders up to $250 in product

              10%

              On orders of $250 or more in product

              10%

              9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
              Yes, No, Indifferent

              No

              10)Have you purchased a Tom Bihn product before? (Please select one.)
              Yes, No

              No

              11)If yes, was the purchase made online? (Please select one.)
              Yes, No

              12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
              Yes, No, Indifferent

              13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)
              Price
              Shipping Costs
              Taxes, customs and border fees
              Inability to see product first hand
              Hesitant to use credit card online
              Products do not meet my needs
              Other? (please explain)

              Inability to see product first hand
              Other, somewhat overpriced for not being able to see first hand and relative to competition

              14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
              Yes, No, Indifferent

              Yes

              15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
              Yes, No, Indifferent

              Indifferent

              16)If yes, where would you like the store to be located?

              Comment


                #8
                Originally posted by Nicole
                (Probably the easiest way to get your replies to me is to reply to this post and put your answers in the reply, but I have also attached the questionnaire as a word document to this file, which you could download, fill out and then repost or email to me at the address above.)
                Nicole,

                I just noticed the questionnaire. I did not find the word document; did I miss it or did you forget to inlude?

                Wladimir
                Wladimir Zalozieckyj Sas
                Vienna, Austria

                Apple Powerbook G4 and MacBook Pro, which both feel comfortable in
                a Brain Cell inside a Super Ego or in the Brain Bag

                Comment


                  #9
                  Hey Wladimir! I sent you an email about this, my email address is included but you can simply just reply to it to send me your answers to the questionnaire. I appreciate you filling this out and I'm sorry it's caused you so much trouble!

                  Comment


                    #10
                    Originally posted by Nicole
                    Hey Wladimir! I sent you an email about this, my email address is included but you can simply just reply to it to send me your answers to the questionnaire. I appreciate you filling this out and I'm sorry it's caused you so much trouble!
                    Hi Nicole, you got my answers in the meantime. It would be great if you would open a shop within the European Union, so that tax etc. would not be a problem when mail ordering.

                    Have a nice summer,
                    Wladimir
                    Wladimir Zalozieckyj Sas
                    Vienna, Austria

                    Apple Powerbook G4 and MacBook Pro, which both feel comfortable in
                    a Brain Cell inside a Super Ego or in the Brain Bag

                    Comment


                      #11
                      Demographic information

                      I am: MALE, FEMALE

                      Male

                      Age: 18-25, 26-35, 36-45, 46-55, 56+

                      26-35

                      Country of Residence:

                      USA

                      1)How often do you purchase products online? (Please select one.)
                      0-2 times a month, 3-5 times a month, 5 or more times a month

                      5 or more times a month

                      2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)

                      Usually 0 times, once as many as 2 times.

                      3) How often do you make purchases online that will be shipped to you from outside your home
                      country? (Please select one.)


                      1 time a month

                      4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
                      Yes

                      5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
                      Yes

                      6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
                      Yes

                      7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
                      Shipping Costs
                      Taxes, customs, and border fees
                      Inability to see product first hand

                      8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
                      On orders up to $30 in product
                      20%

                      On orders up to $70 in product
                      20%

                      On orders up to $100 in product
                      25%

                      On orders up to $150 in product
                      25%

                      On orders up to $250 in product
                      15%

                      On orders of $250 or more in product
                      10%

                      9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.)
                      Yes

                      10)Have you purchased a Tom Bihn product before? (Please select one.)
                      Yes

                      11)If yes, was the purchase made online? (Please select one.)
                      Yes

                      12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
                      Yes

                      13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)

                      14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
                      Yes

                      15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
                      Indifferent

                      16)If yes, where would you like the store to be located?[/QUOTE]

                      Comment


                        #12
                        I am: MALE, FEMALE MALE

                        Age: 18-25, 26-35, 36-45, 46-55, 56+ 36-45

                        Country of Residence: US

                        1)How often do you purchase products online? (Please select one.)
                        3-5 times a month

                        2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.) 1 time

                        3) How often do you make purchases online that will be shipped to you from outside your home
                        country? (Please select one.)
                        0 times a month

                        4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.) Indifferent

                        5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.) Indifferent

                        6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.) Indifferent

                        7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)

                        Shipping Costs
                        Inability to see product first hand

                        8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
                        On orders up to $30 in product - $10
                        On orders up to $70 in product - $10
                        On orders up to $100 in product - $20
                        On orders up to $150 in product - $20
                        On orders up to $250 in product - $30
                        On orders of $250 or more in product - $30

                        9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs? (Please select one.) No

                        10)Have you purchased a Tom Bihn product before? (Please select one.) No (about to)

                        11)If yes, was the purchase made online? (Please select one.)
                        N/A

                        12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.) Yes

                        13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)

                        Inability to see product first hand

                        14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.) Yes

                        15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.) Indifferent

                        16)If yes, where would you like the store to be located? N/A

                        Comment


                          #13
                          survey

                          I am: MALE, FEMALE

                          Age: 36-45,
                          Country of Residence: usa

                          1)How often do you purchase products online? (Please select one.)
                          3-5 times a month

                          2)Of how many times you purchased products online, how many times did you need to return the product because you were dissatisfied? (Please select one.)
                          2 times

                          3) How often do you make purchases online that will be shipped to you from outside your home
                          country? (Please select one.)
                          1-2 times a month

                          4)Do you feel less secure when placing an order online that will be shipped to you from outside your home country? (Please select one.)
                          No

                          5)When making purchases from outside your home country, would it be more convenient if the products’ price included VAT/GST taxes? (Please select one.)
                          Yes

                          6)Would you be more willing to make a purchase that will ship to you from outside your home country if VAT/GST taxes were included in the product’s price? (Please select one.)
                          Yes

                          7)What are your major deterrents for making purchases online, either national or international? (Please select all that apply.)
                          I have no deterrents
                          (few European merchants have even heard of a returns policy)

                          8) What is the maximum percentage of your product order total that you would expect to pay for international shipping? (Example: If shipping cost is 40% shipping on a $100 order total would cost $40.) (Please write in a percentage.)
                          On orders up to $30 in product
                          10%
                          On orders up to $70 in product
                          15%
                          On orders up to $100 in product
                          20%
                          On orders up to $150 in product
                          20%
                          On orders up to $250 in product
                          20%
                          On orders of $250 or more in product
                          15%
                          9) If shipping were more economical on larger orders, would you be likely to have friends and family place orders together to save on shipping costs?
                          No

                          10)Have you purchased a Tom Bihn product before? (Please select one.)
                          Yes

                          11)If yes, was the purchase made online? (Please select one.)
                          Yes

                          12)If you have purchased a Tom Bihn product online would you have preferred to make the purchase in a retail store location? (Please select one.)
                          Indifferent

                          13)If no, what deters you from purchasing a Tom Bihn product? (Please select all that apply.)

                          Other? design

                          14)Would you be more likely to purchase a Tom Bihn product if you could see the product first hand? (Please select one.)
                          Indifferent

                          15)Would you like to see a Tom Bihn retail store open outside of the United States? (Please select one.)
                          Yes

                          16)If yes, where would you like the store to be located?
                          Copenhagen/Berlin

                          Comment


                            #14
                            Xenicon: If I may be so bold as to ask, why do you want a retail store in Berlin or Copenhagen. I'm curious since it seems like such an odd suggestion, seeing as you live in US yourself ?

                            Cobos

                            Edit: Evil typo go away!
                            If you are not part of the solution you are part of the precipitate!

                            Comment


                              #15
                              not odd at all

                              Postal systems of Denmark and Germany first rate and unlike the Med where you may not need a rugged weatherproof bag- you do in Berlin and Copenhagen.
                              I can't imagine arguing with a customs inspector in Paris. Ouf!
                              London? might as well be Brooklyn.

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