Hi Ferris,
Usually we respond the same day, though it depends - we're closed on the weekends, so emails received Friday afternoon may not be responded to until Monday. Or, if there is a particularly complex or unusual question, it may take additional days to track down an answer.
When did you send your email? You can, if you'd like, forward it to me - [email protected] - and I can see if we actually received it and we can answer your question.
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