Hi Ferris,
Usually we respond the same day, though it depends - we're closed on the weekends, so emails received Friday afternoon may not be responded to until Monday. Or, if there is a particularly complex or unusual question, it may take additional days to track down an answer.
When did you send your email? You can, if you'd like, forward it to me - [email protected] - and I can see if we actually received it and we can answer your question.
Welcome!
We're glad you are here. This is the place to ask for bag advice, help other people out, post reviews, and share photos and videos.
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