Customer Service Par Excellence!

ex machina

Forum Member

Join Date: Dec 2008

Posts: 501
#1

Customer Service Par Excellence!

05-10-2010, 10:12 PM

Somehow, I don't know how but it happened, the bottom buckle on my Medium Cafe Bag in Navy/Cayenne got damaged. I contacted Tom Bihn via the Customer Service page. Later that day I got a follow-up from Katy. 5 days later there is a new buckle in my mailbox which I put on my bag. Now my MCB is as good as new. When I buy a Tom Bihn bag, I'm not just buying a great bag, I get a great company with great customer service tossed into every purchase.

My repair cost: an email.
Customer Service: priceless.

Thank you Katy for responding to my inquiry so quickly, and thank you Casey for sending the buckle off so fast! Tom Bihn rocks!

Bags: Latest: Pop Tote and Shop Bag (large) ; also have a Co-Pilot, Super Ego (w/cork seatbelt); Aeronaut; Medium Cafe Bag; Large Cafe Bag; Brain Cell; Shop Bag small, (Steel); Packing Cube Shoulder Bag. Accessories: Oh yeah, bunches.
Sadly Lost to Hazmat: An Imago in Steel/Cork & MCB in Linen/Olive.
" ...all [that] you have to depend on is yourself and your luggage." - The Luggage Salesman (Joe Versus the Volcano)
Tags: bag, buckle, cafe bag, cayenne, customer service, katy, mcb, medium, medium cafe, medium cafe bag, navy, tom, tom bihn

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