Hi everyone,
I wanted to see if anyone else has had this issue. Let me start by saying I love the bag and wouldn't go with anything else.
I purchased my ID messenger bag in Jan of 2014. Within a month, the right zipper started to change colors. It went from black to a light gray. I contacted TB and was told this was not normal and was issued a new bag. I thought everything was fine, but now a year later, it has started doing it again. This time on the left side.

The frustrating thing is...the bag is very well taken care of. It has not even gotten wet or exposed to the elements. It stays closed so it hasn't rubbed against anything. That zipped pocket has barely been used. And while it of course doesn't impact function, it's a real eyesore on an otherwise perfect bag.
Thoughts?
I wanted to see if anyone else has had this issue. Let me start by saying I love the bag and wouldn't go with anything else.
I purchased my ID messenger bag in Jan of 2014. Within a month, the right zipper started to change colors. It went from black to a light gray. I contacted TB and was told this was not normal and was issued a new bag. I thought everything was fine, but now a year later, it has started doing it again. This time on the left side.
The frustrating thing is...the bag is very well taken care of. It has not even gotten wet or exposed to the elements. It stays closed so it hasn't rubbed against anything. That zipped pocket has barely been used. And while it of course doesn't impact function, it's a real eyesore on an otherwise perfect bag.
Thoughts?
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