Why I buy from Tom Bihn.

[Frank II]

A friend of mine asked me why I recommend Tom Bihn when there are so many brands out there. I said it was simple: Besides great quality products, dealing with them is like dealing with a local, mom and pop type store but online. They truly care about their customers.

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[BWeaves]

It's the customer service! And the great products. But customer service will win me over every time.

[ejvc]

Amazing what happens when you treat people well and give them a way to have a meaningful job -- I am very happy that TB has all the manufacturing, design and sales in the same building, where there can be cross-fertilisation and collaboration.

One thing that often makes me sad is that textile workers all over the world not only have terrible pay and dangerous working conditions, they also are not allowed fulfilling jobs; for example one man I saw interviewed sat at his machine and only sewed a shoulder seam. The same seam, over and over again. For how long? 14 years at the time of interview. In a good factory. Humans are not robots and should not be treated like that.

[moriond]

@ejvc,

The TB staff are great! And it’s not just the folks in Customer Support, although they’re the ones we have the most direct contact with. Their inputs go into testing and making new designs. You see some of this in Darcy’s forum posts responding to comments on changes, where they show the opinions of how their staff responded to design changes, sometimes with pictures of how they are carrying bags. You can also read about this in the blog posts about the design process of new bags like the Luminary. I’ve also enjoyed the old videos on the blog that show what various TB staff are carrying as their favorite bags/accessories with a short explanation of what makes these their favorite bags.

[haraya]

Initially I was drawn in by the thoughtful design. I love the design sense, the color, the classic styles, the commitment to durability and practicality. Then I got to know the folks on the forums. And the more time I spend here, the more I'm impressed by the ethos, the transparency, and the principles of the company. It rubs off - I think it's not accidental that conversations on the boards are for the most part self-regulating and kind. So when I wear my TB bags, I like to think I'm an ambassador for a certain type of interaction. #teambihn #thegoingisgood

[Rei]

sure their customer service and products are d** great!

but what I actually really love in TB is their love of fabrics... yes I'm a nerd (and proud to be)

... and the unisex design not too girly but girly enough not too manly but manly enough, sounds paradoxal doesn't it

[AlaskaGirl]

Greetings,
There are many reasons I love the Tom Bihn company and products. Here are a few.

6. Evil hinting.
5. It's a great company with fabulous people.
4. O-rings, key straps, and more o-rings.
3. Exceptional and superior products.
2. Outstandingly phenomenal customer service!
1. The TARDIS Effect built into every bag.

And I am grateful every time I use my Tom Bihn bags! elisa

[KmK]

Tom Bihn feels like an integrated company...a company of balance. Clean design/functionally funky ; dedication to customer/ dedication to employee; polite and helpful / honest and principled ; professional / approachable and authentic.... all of this with unquestionable quality of product.

[ButtUglyJeff]

I had an epiphany after a pre order window closed, and Kat helped me right that wrong, once all the orders were filled. Good luck getting that kind of thoughtful customer service with "big backpack"....

[Darcy]

This kind of recognition matters to us (the crew has been reading these posts today.) It also helps us understand what it is we do that matters to all of you -- so, we know what to keep doing.

I think there is also a responsibility that this kind of recognition brings up. Taking it in can be the impetus that helps us ask ourselves if we can offer even better service, be even more open to really hearing feedback, and share more about our process of finding and testing new fabrics (we're happy to be amongst fellow fabric nerds here!)

So, thanks

[Baguette]

GREAT customer service and a made in the USA product gives them the edge over any company I’ve ever done business with. I’ve emailed a few times to have an ordered change and not once have a heard “we will see what we can do.”They just do it and seem happy to help.

[G42]

Welcome to the Forums @baguette!

And may I say what a cute pupper you have as an icon photo

[Baguette]

Hello.....Thank you for the warm welcome and for saying Spider-man is cute.

[G42]

Hello.....Thank you for the warm welcome and for saying Spider-man is cute.

If you haven't seen this thread of all the TB pets, check it out...

https://forums.tombihn.com/not-about-bags/5559-tom-bihn-forum-pets.html?highlight=pets

and feel free to add some Spider-man pics

[Baguette]

If you haven't seen this thread of all the TB pets, check it out...

https://forums.tombihn.com/not-about-bags/5559-tom-bihn-forum-pets.html?highlight=pets

and feel free to add some Spider-man pics

I will check it out.Thank you.