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Ode to TB Customer Service

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    Ode to TB Customer Service

    Just wanted to say a huge thank you to TB’s consistently excellent customer service throughout my 6 years of TB bag purchasing. Mike, Kat, Matthew and Cody have gone above and beyond for me several times when I didn’t expect them to and I appreciate everything they’ve done for me.

    I'm all for jumping up to thank these folks like we're doing the wave at a stadium.


    They're all as kind as they are helpful, and most other companies are lucky if they can be one of those two things, much less both, at the same time.

    I will add their customer service has been as much a reason for my return business as the quality of their products.

    Mike, Kat, Matthew and Cody all have individually been nothing but a pleasure to speak with in the years I've been buying bags from the company.

    A big thank you to all of them.
    I own a LOT of Tom Bihn bags, but here are the ones I'm using right now:

    EDC: SH
    Day Hiking: ADX26
    Car Travel: T45, MT, MYD
    Plane Travel: CP, WF, SZTSB

    Here's a blog post I wrote about my 3 favorite bags: