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Shipping to Canada?

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    #16
    Additional charges are out of the control of TB as they are tacked on by UPS based on duties and brokerage fees. I have tried to look at what gets charged (NAFTA and other duty rules) and why some shipments are and some aren't, but I couldn't find a clear answer. It sort of seems like a black box to me.

    Based on my experience with two shipments this fall, I would expect to add on about $60 to an order - $30 shipping fee charged by TB and $30 or so due on delivery to UPS. I don't mind paying a premium for quality (especially if it is going to the company making these high-quality goods that I get tons of use and enjoyment from), but those extra charges are certainly steep enough for me to keep me from ordering as often as I would otherwise, especially if our dollar is slipping.

    I would love to see cheaper shipping options offered. I would also be happy to combine orders to Canada with anyone in Manitoba or NW Ontario. Failing that, I will save my pennies and limit myself to about one order per year while drooling over everyone else's pictures.

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      #17
      Originally posted by terayon View Post
      Additional charges are out of the control of TB as they are tacked on by UPS based on duties and brokerage fees. I have tried to look at what gets charged (NAFTA and other duty rules) and why some shipments are and some aren't, but I couldn't find a clear answer. It sort of seems like a black box to me.

      Based on my experience with two shipments this fall, I would expect to add on about $60 to an order - $30 shipping fee charged by TB and $30 or so due on delivery to UPS. I don't mind paying a premium for quality (especially if it is going to the company making these high-quality goods that I get tons of use and enjoyment from), but those extra charges are certainly steep enough for me to keep me from ordering as often as I would otherwise, especially if our dollar is slipping.

      I would love to see cheaper shipping options offered. I would also be happy to combine orders to Canada with anyone in Manitoba or NW Ontario. Failing that, I will save my pennies and limit myself to about one order per year while drooling over everyone else's pictures.
      The problem is UPS and switching to use USPS would be a huge service to Canadians.

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        #18
        UPS International Expedited Flat Rate to Canada is $30: Customers are responsible for payment of duties and taxes. These can be paid upon delivery, though a $10 brokerage fee may be assessed unless prior arrangements for the payment of duties and taxes are made. This can be done by calling 1-800-PICKUPS once you receive your tracking notification (Canada only).
        By the way even if you do call UPS to make those prior arrangements, they still charge the brokerage fee of $10.

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          #19
          Well, my new TB Pilot is at the UPS Warehouse in my Province...it's been sitting there since yesterday. Not sure what's taking them long to deliver to my house (FYI - Not impressed at all with UPS whatsover)
          .
          In any case, I called UPS to see if there are any "fees" attached to the delivery....there is. I have to pay an additional cost of $21.47.

          So, with saying that. This Pilot set me back a grand total of $221.47 CDN
          -$150 for the bag + $30 Shipping = $180 US (converted to CDN $ with our horrible rate right now, it came out to $200 CDN)
          -$21.47 CDN with the UPS brokerage fee

          Us Canadian TB customers are definitely paying a premium for TB products. I guess it's the price we have to pay for cross-border quality I suppose.

          Okay UPS, where the heck are you????

          Cheers!!

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