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  1. #211
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    Quote Originally Posted by cazique View Post
    Quick question, will there be an actual shipping notification and tracking info for the 4/29-30 shipments?

    I'm not obsessed, just detail oriented, that's the ticket.

    (Edited to add: I got the notification mid-last-week, but have not (best I can tell) received any shipping notification this week.)
    I got shipping confirmation email, as normal, for my pre-order on Monday. Now excitedly watching UPS tracking.

  2. #212
    Volunteer Moderator
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    Quote Originally Posted by cazique View Post
    Quick question, will there be an actual shipping notification and tracking info for the 4/29-30 shipments?

    I'm not obsessed, just detail oriented, that's the ticket.

    (Edited to add: I got the notification mid-last-week, but have not (best I can tell) received any shipping notification this week.)
    TL;DR - contact Customer Service


    If you had items on your original pre-order that included things that were shipping immediately, like PCSBs, there seems to have been a glitch with how that notification worked.
    I rec'd all my PCSBs & straps but the entire order (incld pre-order items) were marked as 'fullfilled'.
    So when the emails went out that everything shipped for the additional add-on orders I placed, they didn't include a tracking/shipping number because that's usually sent with the first order's email - which didn't happen, because it was partially fulfilled but showing complete.
    That's a bit confusing, but basically - call/IM/email the fine folks in Customer Service and they'll look up your tracking number.
    It's quicker if you give them the original pre-order invoice number.
    I'm sure that this is annoying for TB as well, so they're probably working on a fix.

    HTH
    I like all the blues and greys...and all the happy citrus colours too!

  3. #213
    Forum Member ButtUglyJeff's Avatar
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    Sep 2018
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    Rochester, NY, USA
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    Kat came through for me once again. I emailed her my regrets about not ordering one of the two L15s with Coyote interior. And boom, she remembered my sorrow, and told me about a canceled order for a Deep Blue/Coyote L15.

    Yada yada yada, its coming soon with some more Ghost Whales...

    (I have to admit some of the now stock L15s look great too...)

  4. #214
    Forum Member
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    Brooklyn, NY
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    Quote Originally Posted by G42 View Post
    TL;DR - contact Customer Service


    If you had items on your original pre-order that included things that were shipping immediately, like PCSBs, there seems to have been a glitch with how that notification worked.
    I rec'd all my PCSBs & straps but the entire order (incld pre-order items) were marked as 'fullfilled'.
    So when the emails went out that everything shipped for the additional add-on orders I placed, they didn't include a tracking/shipping number because that's usually sent with the first order's email - which didn't happen, because it was partially fulfilled but showing complete.
    That's a bit confusing, but basically - call/IM/email the fine folks in Customer Service and they'll look up your tracking number.
    It's quicker if you give them the original pre-order invoice number.
    I'm sure that this is annoying for TB as well, so they're probably working on a fix.

    HTH
    This is exactly what I did, and Kat had a tracking number for me in what seemed like 30 seconds! Thank you customer service!

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