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  1. #1
    Registered User
    Join Date
    Sep 2018
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    2
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    Review of Ristretto & Pilot, Plus Tom Bihn's Customer Service

    (My apologies - I originally posted this in the wrong Forum. Hopefully it will be published here)

    Hi Y'all!

    After several years with a Ristretto, I've had a Pilot for about 2 years and both have been awesome. However as much as I loved both bags, it was Tom Bihn's customer service that I recently encountered, because of an issue, that has turned me into a guaranteed customer for life, and one who will sing Tom Bihn's praises to the world ;-).

    I posted the review/experience on my and my husband's travel blog, named Your Mileage May Vary. Here's the link:

    https://yourmileagemayvary.net/2018/...tomer-service/

    Sharon
    Orlando, FL

  2. #2
    Forum Member
    Join Date
    Jun 2016
    Share
    Orlando, FL
    Posts
    1,732
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    0 Thread(s)
    Great story. Dobby is a cutie.

  3. #3
    Volunteer Moderator
    Join Date
    Jan 2017
    Posts
    1,371
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    Cody has helped me before and I completely agree with everything you said. Cody is fantastic!


    Sent from my iPhone using Tapatalk

  4. #4
    Forum Member
    Join Date
    Aug 2018
    Posts
    150
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    0 Thread(s)
    I met Cody in person at the factory last week and heís the best!
    A30 - Original Halcyon/UV MB - Aubergine/NWS LCB - Original Halcyon/Wasabi! MCB - Steel dyneema/Wasabi! STT - Wasabi! SE - NORDIC/Solar TT - Sitka

    TB Newbie Rainbow First factory visit - 9/21/2018

    Heartís desire: a S19 or S25 in original NORDIC.

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